Shipping & Refund Policy
SHIPPING POLICY
Bluemagic Patron Delivery & Shipping Policy
At Bluemagic Patron, we place a high value on your privacy and convenience, ensuring that all shipments are handled with discretion and security. Below is an overview of our shipping process.
- Discreet Packaging: Each package is meticulously double vacuum-sealed and free of any scent, making it undetectable during customs inspections. Your privacy is paramount, and we take great care in packaging your order.
To ensure prompt delivery, orders are dispatched six days a week, Monday through Saturday.
- Shipping Rates:
- Standard Shipping across Europe: €30
- Express Shipping acrosss Europe: €70
- Free shipping orders from €500
- Express Shipping: The cost of express shipping is €70 per package.
- Delivery Time:
- Standard Shipping: Generally takes 3-5 business days for delivery.
- Express Shipping: Is overnight and 24 hours only.
- Tracking Your Package: All orders include a tracking number, allowing you to monitor your package in real time online and stay informed about its delivery status.
- Shipping Partners: We collaborate with reputable shipping companies such as FedEx, DHL, UPS, and others to guarantee reliable and swift delivery.
Should you have inquiries regarding shipping, please do not hesitate to contact our customer service team via WhatsApp for tailored assistance.
Thank you for choosing Blue Magic Patron!
REFUND POLICY
Refund and Return Policy - Bluemagic Patrons
At Bluemagic Patrons, we endeavor to meet our clients’ needs and expectations. Considering the nature of our products, returns and refunds are conducted with the utmost respect, confidentiality, and legally compliant procedures.
Return Eligibility
As per the EU cooling off period, requests for returns are accepted within 14 days of delivery for orders within the European Union, provided they are eligible.
In order to qualify:
- The item must remain in its original and unused condition.
- The item must be verbatim in the original container and include proof of payment, otherwise known as receipt.
We cannot accept returns of:
- Used or opened items.
- Perishable or consumable cannabis goods.
- Any discounted or promotional items.
How to Request a Return
To begin the process of returning the item:
- Get in touch with us through Telegram, Signal, or WhatsApp as provided on our Contact Page.
- State your order number, the item or items, as well as the rationale for their return.
Returns executed without prior discussion will not be entertained.
Pay attention: We will provide our return location after approval, since we do not handle returns to addresses in the U.S.
Damaged or Incorrect Items
Please check your order once it arrives. If your product is:
• Faulty
• Damaged in transit
• An incorrect item was sent
Notify us right away. We will assess the concern and ensure a prompt resolution - a replacement or store credit depending on the situation will be provided.
Refunds
After your return has been received and inspected, you can expect the following:
• You will receive notification of your refund being confirmed or denied.
• If approved, there is a refund in process, and it will be sent to your original payment method within 10 working days.
Your bank or payment provider may take longer than expected to process the refund.
If you have waited, and, if more than 15 working days have passed since that approval give us a reply over your preferred contact method.
Your Rights as a European Consumer
For those of you who are located in the EU, you legally have the absolute right to cancel and return your order for any reason within a fourteen days period, given the item passes our eligibility guidelines.
If you have any questions, feel free to reach out to us through our secure messaging services.
🔹 Telegram | 🔹 Signal | 🔹 WhatsApp
We appreciate your patronage and thank you for choosing Bluemagic Patrons - the trusted vendors of top-shelf hash and specialty concentrates.
Bluemagic Patron Delivery & Shipping Policy
At Bluemagic Patron, we place a high value on your privacy and convenience, ensuring that all shipments are handled with discretion and security. Below is an overview of our shipping process.
- Discreet Packaging: Each package is meticulously double vacuum-sealed and free of any scent, making it undetectable during customs inspections. Your privacy is paramount, and we take great care in packaging your order.
To ensure prompt delivery, orders are dispatched six days a week, Monday through Saturday.
- Shipping Rates:
- Standard Shipping across Europe: €30
- Express Shipping acrosss Europe: €70
- Free shipping orders from €500
- Express Shipping: The cost of express shipping is €70 per package.
- Delivery Time:
- Standard Shipping: Generally takes 3-5 business days for delivery.
- Express Shipping: Is overnight and 24 hours only.
- Tracking Your Package: All orders include a tracking number, allowing you to monitor your package in real time online and stay informed about its delivery status.
- Shipping Partners: We collaborate with reputable shipping companies such as FedEx, DHL, UPS, and others to guarantee reliable and swift delivery.
Should you have inquiries regarding shipping, please do not hesitate to contact our customer service team via WhatsApp for tailored assistance.
Thank you for choosing Blue Magic Patron!
REFUND POLICY
Refund and Return Policy - Bluemagic Patrons
At Bluemagic Patrons, we endeavor to meet our clients’ needs and expectations. Considering the nature of our products, returns and refunds are conducted with the utmost respect, confidentiality, and legally compliant procedures.
Return Eligibility
As per the EU cooling off period, requests for returns are accepted within 14 days of delivery for orders within the European Union, provided they are eligible.
In order to qualify:
- The item must remain in its original and unused condition.
- The item must be verbatim in the original container and include proof of payment, otherwise known as receipt.
We cannot accept returns of:
- Used or opened items.
- Perishable or consumable cannabis goods.
- Any discounted or promotional items.
How to Request a Return
To begin the process of returning the item:
- Get in touch with us through Telegram, Signal, or WhatsApp as provided on our Contact Page.
- State your order number, the item or items, as well as the rationale for their return.
Returns executed without prior discussion will not be entertained.
Pay attention: We will provide our return location after approval, since we do not handle returns to addresses in the U.S.
Damaged or Incorrect Items
Please check your order once it arrives. If your product is:
• Faulty
• Damaged in transit
• An incorrect item was sent
Notify us right away. We will assess the concern and ensure a prompt resolution - a replacement or store credit depending on the situation will be provided.
Refunds
After your return has been received and inspected, you can expect the following:
• You will receive notification of your refund being confirmed or denied.
• If approved, there is a refund in process, and it will be sent to your original payment method within 10 working days.
Your bank or payment provider may take longer than expected to process the refund.
If you have waited, and, if more than 15 working days have passed since that approval give us a reply over your preferred contact method.
Your Rights as a European Consumer
For those of you who are located in the EU, you legally have the absolute right to cancel and return your order for any reason within a fourteen days period, given the item passes our eligibility guidelines.
If you have any questions, feel free to reach out to us through our secure messaging services.
🔹 Telegram | 🔹 Signal | 🔹 WhatsApp
We appreciate your patronage and thank you for choosing Bluemagic Patrons - the trusted vendors of top-shelf hash and specialty concentrates.